IT organizations focused on building value as well as reducing costs need to rethink how they engage with their vendors.
How quickly can you integrate services of your technology-service providers into your own services? Do you have a clear perspective of your services’ business benefits? And do you have a clearly outlined routine for the integration and exchange of services?
CIOs and organizational leaders need to move beyond traditional service-provider models, starting from a clear understanding of the competitive advantage they want to build and the capabilities they have and need. Managing all of a company’s own and externally sourced application and infrastructure services requires an orchestration capability, which encompasses people, processes, and systems.
That’s the next challenge to build a solid, scalable and secure product and platform IT plug-and-play architecture.
(McKinsey, Building a tech-services ecosystem to deliver products—not applications)